Archive for the ‘Copywriting’ Category

Curse of knowledge: talking over people’s heads is bad

Monday, November 5th, 2007

It’s that trap most of us fall into: the curse of knowledge. Nothing’s worse than the “deer-in-the-headlights” look when speaking with a potential client. I’ve gotten much better at spotting it and stopping myself before I continue to talk over people’s heads. Everyone knows their own business and all the intricate details involved. The trick is figuring out what needs our business fills and relating that to others who could potentially use our products or services.

Case in point. One of my basic services as an online marketing consultant is search engine optimization. When speaking with a potential client, learning about where they are in their online marketing efforts is a good way to gauge what their knowledge of the subject is. If they start off by telling me that they had a web site built 10 years ago and can’t figure out why they haven’t gotten any business from it, I know I’ve got to start from square one for the most part. If they tell me they have several keywords running on an AdWords campaign, I know they’re farther along and will most likely have a general idea of the process.

It’s real easy for all of us to talk shop with fellow coworkers or others in our field. If the purpose of our marketing materials (web site, blog, etc.) is to sell our products or services to others who are very comfortable with the jargon, then by all means talk it up! In this case it’s essential that they’re comfortable with our level of understanding because they already have a high level of understanding themselves. It’s not to say that in other capacities our level of understanding isn’t important, of course it is. It’s how we connect with those who may not have a very high level of understanding that’s the trick. The way to connect is to find out what their needs are and explain to them exactly how we can help them in a way that’s not going to glaze their eyes over.

7 Pitfalls to avoid in design

Monday, September 17th, 2007

Every business has a marketing effort in some capacity, and all the marketing materials are in need of design. Design is one of the most overlooked areas in business.

If you’re going to put the effort into creating a marketing tool, it just makes sense to engage whoever will see it. How many business cards or brochures have you thrown away without more than a glance? Why do you think they never had a chance?

The answer to those questions whether you consciously make that decision or not is design.

The implicit message has everything to do with whether or not someone will listen to what you have to say.

Here are 7 design pitfalls to avoid:

1) Straying away from your brand
When you put together your company brand (ie. logo, letterhead, web site, etc.), there were certain fonts and a basic color scheme. Stick to it. If you put out marketing materials that are not consistent with your brand, you’ve just created a gap between you and your audience. When they see that flyer or brochure and then head over to your web site, make sure they know they’re in the right place. This is all a part of the trust building process.

2) Multiple fonts, sizes and colors
Two different font types are good. It mixes it up a bit and adds some graphical dimension to your design. Beyond that, though, it tends to start convoluting things. Same goes for font sizes and color. If you vary the text sizes and color within one piece of marketing material too much it begins to subconsciously disconnect the reader. If you’re going to use different colored text, make sure it matches your color scheme.

3) Fancy hard to read fonts
There are plenty of cool fonts out there. If you’re planing on using a font for more than a name, title, or tag line at most, stick with the simple readable fonts. When reading, the more work your brain has to exert on making out what the words actually say the more likely you are to just stop reading altogether.

4) Bold everything
Bolding is a technique used to make important phrases or points stand out. When people have to look at an inordinate amount of marketing pieces every day, they tend to scan over it briefly first to see whether there’s any value in it. Their eyes are drawn to bolded terms or phrases. Use this to your advantage. If everything is bolded, in most cases they won’t read any of it because the importance of those phrases and points is completely lost, along with the fact that it’s harsh on your eyes!

5) Writing a novel
The least amount of information needed without leaving anything out. Sometimes it’s a tough tightrope you have to walk, but think of it this way: would you rather have them read a few important points or nothing at all? Overwhelm your audience and risk losing them.

6) No images or graphics
Give them something to look at besides words. Using images or graphics within a layout tends to break things up. If you have a page of text with nothing else it’s overwhelming to your brain (and boring). Make sure these images and/or graphics have some relevancy to your message and don’t over do it. Having too many images can have a negative effect as well. Striking that balance of information and imagery is key.

7) Be like everyone else
Wouldn’t you like to stand out from the crowd? Give your audience something that will make them tell someone else about you. If you give them something remarkable, they will spread the word faster than any marketing campaign you will ever come up with could. They will remember you the next time someone else brings up a need you fill and it may have nothing to do with whether or not they’ve even used your product or service themselves. Create that impression through your design.

Practice makes perfect: Mastering the Art of Copywriting

Friday, July 27th, 2007

The last two posts on Copyblogger have brought up an extremely valuable point that I myself need to implement: great writing abilities only come with tons of practice.

It’s just like anything else really.

Besides the project deadlines and client needs, writing has become a huge priority in my work. Marketing is all about the writing, online or off. Selling your products or services starts with engaging people. Telling your story in a way that grabs someone’s attention is not an easy task.

The other problem besides time constraints is the fact that most people, including myself, feel as though they have to hit it out of the park on every offering. I’m not saying sacrifice quality just for the sake of repetition. There’s a tightrope you have to walk between writing often and making sure you put genuine thought into it.

If you’re writing in a journal or some medium that has a minimal amount of exposure, then you have a chance to hone your skills without anyone, or hardly anyone, seeing it. That’s one way to get the reps in without sacrificing quality.

I know myself that I need to get on a more regimented schedule of writing more often. Not only does this “flex my writing muscles“, it also keeps me in front of my readers with more frequency. As long as I can make the effort to get in front of more people more often, the quality will undoubtedly increase with the experience I gain in the process as well.

Thomas Mulready of CoolCleveland.com – Blogs, Pods and Vods Oh My!

Thursday, June 14th, 2007

Yesterday at the Lake Communicators monthly luncheon, Thomas Mulready creator of CoolCleveland.com was the speaker. I had met Thomas briefly at the eMarketing for Entrepreneurs Conference.

I was fortunate enough to have him sitting at my table yesterday. He didn’t have much time (he was the speaker and all), but we did get to talk for a minute. The gist of our conversation: it’s all in the writing. There is value in design, after all it’s part of the message. The story you tell determines whether or not they’ll stick around though.

That’s right, I said story.

Give the reader a chance to identify with what you’re saying by giving them meaning. Blathering off facts and whatnot tends to turn people off. Giving them a chance to say “Hey, I can relate to that, I’ve been there”, will grab and hold their attention.

Thomas’ presentation was fascinating and it was great to hear his story. I was personally engaged because I could identify with parts of it. It’s also satisfying to hear a consummate professional take the time to tell that story.

Thanks again Thomas, I look forward to talking again.