Archive for September, 2007

Support for Mac and its users still limited

Wednesday, September 26th, 2007

Up until this week, my bank was Sky Bank. Sky Bank was recently purchased by Huntington and they officially switched over to Huntington this past Monday. The transition seemed as though it would be smooth. That is, until I received an email regarding my online banking for Huntington:

Step 1: Verify System Requirements

Browser Requirement
Internet Explorer 5.5 and above

Operating Systems Supported
Windows 2000
Windows XP

Alright, that’s going to be a problem. I do have a MacBook Pro which has the ability to run Windows. That doesn’t mean I want to fire up Windows every time I need to check my bank account online. I don’t run Windows unless I absolutely have to and it’s just convenient to have the ability to do my online banking from the Mac OS.

I got a call from a Huntington online banking specialist asking why I hadn’t set up my online account. I let them know I am a Mac user and inquired as to what my options were. After checking with his manager, here is what he told me: “We advise that Mac users find access to a Windows based PC. Your other option is to contact Apple and talk to them about a workaround.”

Huntington Bank is not a small company. They have the resources to provide support for the Mac if they choose to. I understand that Windows users still make up roughly 90 percent of the population. Why alienate a potential market of users who are growing yearly though? Especially when you look at an average Mac user.

It never ceases to amaze me that this is still an issue. Five or even three years ago, maybe. With the growing number of users and interest in Apple, the iPod and iPhone, it just doesn’t seem to make sense. From a customer service standpoint, well, larger companies seem to do this all the time. From a marketing standpoint… I guess they just didn’t think it through.

Needless to say, if anyone knows of a bank that supports Mac online, I’m looking ;)

7 Pitfalls to avoid in design

Monday, September 17th, 2007

Every business has a marketing effort in some capacity, and all the marketing materials are in need of design. Design is one of the most overlooked areas in business.

If you’re going to put the effort into creating a marketing tool, it just makes sense to engage whoever will see it. How many business cards or brochures have you thrown away without more than a glance? Why do you think they never had a chance?

The answer to those questions whether you consciously make that decision or not is design.

The implicit message has everything to do with whether or not someone will listen to what you have to say.

Here are 7 design pitfalls to avoid:

1) Straying away from your brand
When you put together your company brand (ie. logo, letterhead, web site, etc.), there were certain fonts and a basic color scheme. Stick to it. If you put out marketing materials that are not consistent with your brand, you’ve just created a gap between you and your audience. When they see that flyer or brochure and then head over to your web site, make sure they know they’re in the right place. This is all a part of the trust building process.

2) Multiple fonts, sizes and colors
Two different font types are good. It mixes it up a bit and adds some graphical dimension to your design. Beyond that, though, it tends to start convoluting things. Same goes for font sizes and color. If you vary the text sizes and color within one piece of marketing material too much it begins to subconsciously disconnect the reader. If you’re going to use different colored text, make sure it matches your color scheme.

3) Fancy hard to read fonts
There are plenty of cool fonts out there. If you’re planing on using a font for more than a name, title, or tag line at most, stick with the simple readable fonts. When reading, the more work your brain has to exert on making out what the words actually say the more likely you are to just stop reading altogether.

4) Bold everything
Bolding is a technique used to make important phrases or points stand out. When people have to look at an inordinate amount of marketing pieces every day, they tend to scan over it briefly first to see whether there’s any value in it. Their eyes are drawn to bolded terms or phrases. Use this to your advantage. If everything is bolded, in most cases they won’t read any of it because the importance of those phrases and points is completely lost, along with the fact that it’s harsh on your eyes!

5) Writing a novel
The least amount of information needed without leaving anything out. Sometimes it’s a tough tightrope you have to walk, but think of it this way: would you rather have them read a few important points or nothing at all? Overwhelm your audience and risk losing them.

6) No images or graphics
Give them something to look at besides words. Using images or graphics within a layout tends to break things up. If you have a page of text with nothing else it’s overwhelming to your brain (and boring). Make sure these images and/or graphics have some relevancy to your message and don’t over do it. Having too many images can have a negative effect as well. Striking that balance of information and imagery is key.

7) Be like everyone else
Wouldn’t you like to stand out from the crowd? Give your audience something that will make them tell someone else about you. If you give them something remarkable, they will spread the word faster than any marketing campaign you will ever come up with could. They will remember you the next time someone else brings up a need you fill and it may have nothing to do with whether or not they’ve even used your product or service themselves. Create that impression through your design.

iPhone price cut, new iPod Touch introduced and Steve Jobs makes amends

Thursday, September 6th, 2007

The new iPod Touch and iPod Nano

I’m going to have to rename my blog soon to “Apple Man” or “Mac Daddy” or something clever… It doesn’t help that I haven’t had a chance to post in weeks due to vacation and heavy project load, but the fact of the matter is, it seems like Apple/Mac stories and reviews have dominated my posts recently.

Anyways…

Let’s start with the first issue that hits me personally: Steve Jobs announced yesterday that the price of the 8GB iPhone would be nearly cut in half to $399 while the 4GB model is discontinued altogether. The 4GB model getting axed was pretty much a no brainer… who’s not going to pay an extra $100 for twice the hard drive space? I personally don’t know anyone who even entertained the thought of buying the 4GB model.

Now the price cut of the 8GB is another story. I’m not going to lie and say that it didn’t completely annoy me when I found out initially. I stood in line for hours and paid the full $599 less than 10 weeks ago. Had it been 6 months to a year later, I’m sure I wouldn’t have cared at all.

After giving it more thought and letting the sting wear off, I put it into a marketing mindset:

  • Anyone who was going to buy the iPhone by now for $599 has already done so (sales have pretty much dropped off). Time to get the rest of the market who potentially wanted to buy but thought $599 was a bit too steep.
  • It also helps that most people who already bought have been raving about it so this price cut could potentially open the flood-gates again.
  • Also, I know it’s the beginning of September, but Christmas is not too far off (I received a text from my sister on Sunday asking me what I want for Christmas, I swear!).
  • Jobs and Apple also released the new iPod Touch which seems to be the iPhone minus the phone. It has some other limitations (no mail capabilities, maps, stocks or weather), but essentially it gives people the ability to have an iPhone without having to switch carriers or deal with AT&T. It also has the ability to connect to WiFi where available which gives users the ability to get on the web via Safari. The one thing it does have that I’m pretty envious of is a 16GB model.

    One of my main reasons for buying the iPhone was having the ability to check mail from my phone so the iPhone to me personally would still make the most sense. Who wants an iPod and a separate phone anyways?

    The new iPod Nano came out which is pretty incredible as well. It’s about as compact as you can get while still having the ability to watch video. It also has the Cover Flow capability of the iPhone and other iPod models. At $199 for the 8GB model it has a ton of value considering all its capabilities and compact size.

    *I started writing this post last night, and since then Steve Jobs has issued “an open letter to iPhone owners” on the Apple website. In summary, he received an outpouring of complaints concerning the price drop and explains the reasoning. At the end, he offers every iPhone customer a $100 store credit at Apple.

    Way to go Steve, you did the right thing. Nothing worse than alienating not only the loyal Macheads that have never even considered using anything else, but more importantly, the people that could potentially make the switch after buying the iPhone. A hundred bucks doesn’t go very far at an Apple store, which could also equate into converts using their credit towards making that switch with that new shiny iMac that just came out less than a month ago.